At Ceres Crest, we are committed to transparency, professionalism, and protecting your rights as a tenant or applicant.
This page provides access to our key privacy and legal policies, including how we handle your data and your rights under UK law.
Whether you're applying to rent one of our properties, currently a tenant, or simply visiting our website, we encourage you to review the relevant policies below.
You should also read the government's official How to Rent Guide, which outlines your rights and responsibilities when renting a home in England. A copy of this guide will be made available to you as part of your Tenancy Agreement too.
Last updated: 21 July 2025
This policy explains how Ceres Crest Ltd collects, uses, and protects your personal data as you browse our website, contact us or view our listings.
When you visit our website, we may automatically collect certain information through cookies and other technologies, such as:
This information is primarily collected using:
We use this data to understand website usage, improve our services, and maintain site security.
We also collect your name, contact details and any other data that you might submit through a contact form.
Cookies are small text files placed on your device to help websites function effectively and provide useful data.
We use:
You can manage or block cookies in your browser settings. For more information, visit www.allaboutcookies.org.
On your first visit, a cookie notice allows you to accept or decline non-essential cookies in line with UK GDPR and PECR.
Our properties may be listed on external websites. When visiting or interacting with our listings on these platforms, their privacy and cookie policies apply:
Please refer to their respective privacy policies for details on how your data is handled on those platforms.
Under the UK GDPR, you have the right to:
We process personal data on the following bases:
We use technical and organisational measures to safeguard your data, including encrypted communications (HTTPS), firewalls, and secure infrastructure.
We may update this policy from time to time. The latest version will always be available on our website with the date of revision shown at the top.
If you have any questions or wish to exercise your data rights, please contact us at hello[@]cerescrest.com
Last updated: 21 July 2025
This privacy policy sets out how Ceres Crest Ltd (“we”, “us” or “our”) collects, processes, and protects personal data provided by tenancy applicants and guarantors during the pre-tenancy process. This policy is in addition to and supplemental to any privacy and/or data sharing policy the application platform may require you to accept.
We collect and process your personal data for the purpose of assessing your suitability for a tenancy or to act as a guarantor. This includes, but is not limited to:
We may collect the following types of information from you and relevant third parties:
For guarantors, we collect similar data to assess your ability and willingness to support the applicant's tenancy financially.
Under UK GDPR, we rely on the following lawful bases to process your personal data:
To process your application, we may share your information with:
Information may also be passed to legal authorities or regulators if required by law or to prevent fraud or illegal activity.
Under UK GDPR, you have rights regarding your personal data, including:
We implement appropriate technical and organisational measures to ensure the security and confidentiality of your personal data.
If you have any questions or wish to exercise your data rights, please contact us at hello[@]cerescrest.com
Last updated: 21 July 2025
This policy explains how Ceres Crest Ltd collects, uses, and protects your personal data during and after your tenancy.
We process your personal data to manage your tenancy, including:
We may hold the following categories of personal data:
We process your personal data under the following legal bases:
We may share your data with:
Where appropriate, we may share your contact details with co-tenants or other occupiers to facilitate property coordination (e.g., maintenance, bills, or safety concerns).
We will never sell your data or use it for marketing without your consent.
After you leave, your data may be used to:
We retain your personal data for as long as legally required, which may be up to 7 years for accounting, tax, and legal purposes.
Data related to guarantors, where no action or financial transaction was acted on by them, will be retained for at least 6 months post-tenancy.
You have the following rights under the UK GDPR:
We take the security of your information seriously and implement appropriate safeguards, including data encryption, secure access controls, and employee training.
For data protection matters,please contact us at hello[@]cerescrest.com
Last updated: 21 July 2025
This policy outlines how Ceres Crest Ltd complies with its legal obligations under the Immigration Act 2014 (as amended) in relation to Right to Rent checks. It applies to all residential tenancy agreements where we act as landlord or agent in England.
Under Section 22 of the Immigration Act 2014, landlords (and agents acting on their behalf) must not allow an adult to occupy a property under a residential tenancy agreement unless that adult has the legal right to reside in the UK.
We are legally required to verify that prospective tenants and other adult occupiers have the Right to Rent before the start of any tenancy.
We perform Right to Rent checks on:
We do not discriminate based on nationality, race, or ethnicity. Checks are conducted equally for all applicants.
We will:
For digital checks using a share code, we use the official government service:
https://www.gov.uk/view-right-to-rent
If a tenant has a time-limited right to rent, we will conduct follow-up checks before their permission expires.
If a follow-up check shows they no longer have the right to rent, we will notify the Home Office via:
https://www.gov.uk/right-to-rent-document-check
All documents and records are stored securely and handled in accordance with our Privacy Policy and UK GDPR. Right to Rent check records are retained for at least two years after the tenancy ends.
Ceres Crest Ltd complies fully with the Equality Act 2010. We carry out Right to Rent checks in a consistent, non-discriminatory manner and welcome applicants from all backgrounds.
If you have concerns about how checks were conducted, you may raise them via the contact details below.
Our staff are trained to:
For questions about this policy or how we carry out Right to Rent checks, please contact us at hello[@]cerescrest.com